How can we make transit your first choice?

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We're following the advice of the City of Hamilton's Public Health Services. All in-person (Re)envision the HSR activities have been postponed until further notice due to the COVID-19 situation. In the interim, this website will continue to operate if you want to share your ideas and sign up to receive updates on the project.

Learn more about the steps the City is taking to protect the health and safety of our community.

My HSR | Winter Update

Customer survey: what you told us

In 2019, we asked you to take our survey and you answered – we had almost 6,000 people participate! We wanted to learn what was important to YOU and how we could improve our service.

Our goal is to keep current customers on transit by understanding where we’re not meeting your expectations. We also want to attract new customers by understanding what would get people out of their cars and onto transit in the future.

Just over half (56%) of you told us you have a fairly high satisfaction with our service. However there’s room for improvement. Many of you answered you’re either neutral (27%) or unsatisfied (17%).


What we’ve learned from your responses

Current customers told us to focus on:

  1. On-time service reliability
  2. Weather protection at bus stops
  3. Waiting times at transfer and connection points
  4. Frequency of service on weekends and holidays
  5. Bus crowdedness

Potential new customers agreed, and also want us to:

  • Reduce # of transfers required
  • Reduce total trip time (like using a car)
  • Increase connections to other modes of transportation

Both groups agree that they’d be willing to use transit if the service is improved.



We're engaging with you online

There's been a flurry of online discussion at My HSR. We've heard about things we need to improve, and you’ve shared many creative ideas with us. Your voice matters and we're grateful for your insights!


Share your ideas below!



What’s next for (Re)envision?

The (Re)envision project has seen success in 2019. We've launched our engagement website, rolled out in our consultation bus, analyzed a lot of data, and had some engaging conversations with you.

We're following the advice of the City of Hamilton's Public Health Services. All in-person (Re)envision the HSR activities have been postponed until further notice due to the COVID-19 situation. In the interim, this website will continue to operate if you want to share your ideas and sign up to receive updates on the project.

Learn more about the steps the City is taking to protect the health and safety of our community.

My HSR | Winter Update

Customer survey: what you told us

In 2019, we asked you to take our survey and you answered – we had almost 6,000 people participate! We wanted to learn what was important to YOU and how we could improve our service.

Our goal is to keep current customers on transit by understanding where we’re not meeting your expectations. We also want to attract new customers by understanding what would get people out of their cars and onto transit in the future.

Just over half (56%) of you told us you have a fairly high satisfaction with our service. However there’s room for improvement. Many of you answered you’re either neutral (27%) or unsatisfied (17%).


What we’ve learned from your responses

Current customers told us to focus on:

  1. On-time service reliability
  2. Weather protection at bus stops
  3. Waiting times at transfer and connection points
  4. Frequency of service on weekends and holidays
  5. Bus crowdedness

Potential new customers agreed, and also want us to:

  • Reduce # of transfers required
  • Reduce total trip time (like using a car)
  • Increase connections to other modes of transportation

Both groups agree that they’d be willing to use transit if the service is improved.



We're engaging with you online

There's been a flurry of online discussion at My HSR. We've heard about things we need to improve, and you’ve shared many creative ideas with us. Your voice matters and we're grateful for your insights!


Share your ideas below!



What’s next for (Re)envision?

The (Re)envision project has seen success in 2019. We've launched our engagement website, rolled out in our consultation bus, analyzed a lot of data, and had some engaging conversations with you.